Iaya9 places the highest priority on your privacy. This policy fully explains how your personal information is collected, used, and protected.
A quick look at the key pillars of iaya9's privacy protection
All your personal data and financial transactions are encrypted using SSL/TLS technology, ensuring no one can intercept your information in transit.
Your data is stored on internationally certified secure servers. Regular security audits are carried out to identify and address any vulnerabilities.
Iaya9 never sells your personal data to third parties. Your information is used solely to improve our services.
You can view, correct, or request deletion of your data at any time. Your privacy is in your hands.
We are fully transparent about which cookies we use and why. You can update your cookie settings at any time.
You can opt out of promotional emails or messages at any time — no hassle. We don't believe in sending unwanted communications.
Important Notice: This Privacy Policy applies to all iaya9 services. By using our platform, you are considered to have accepted this policy. Last updated: January 2026.
Iaya9 (referred to herein as "we", "us", or "the Platform") is a licensed online betting and gaming platform in Bangladesh. We believe protecting your personal information is not just a legal obligation — it is a commitment we stand by.
This privacy policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep your data safe. This policy applies to iaya9's website, mobile app, and all associated services.
By registering, logging in, or using our platform in any way, you are deemed to have read and accepted this Privacy Policy. If you have any questions, please reach out to our support team.
This policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices.
Iaya9 collects various types of data from two main sources: information you provide directly, and data collected automatically while you use the platform.
Information you provide directly:
Automatically Collected Information:
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | 5 years after account closure |
| Contact Information | Customer Support & Security Alerts | For as Long as the Account Remains Active |
| Financial Information | Payment Processing & Auditing | 7 years after the transaction |
| Gaming Data | Service Improvement & Responsible Gaming | 2 years after account closure |
| Technical Data | Security & Fraud Prevention | 90 Days |
Iaya9 uses your information only for specific, legitimate purposes. Each use is clearly outlined below:
Your information is used to complete registration, verify your identity, and keep your account secure.
Your information is used to securely process deposits, withdrawals, and transactions, and to prevent financial fraud.
We need your information to resolve issues and complaints quickly and provide effective support.
Gaming data is analyzed to identify problem gambling patterns and enable timely intervention.
Your data is analysed to personalise your experience and help us improve new features.
Certain data must be retained to meet regulatory requirements and assist with legal investigations.
Iaya9 never sells your personal information. However, in certain limited circumstances, some data may be shared to facilitate the delivery of our services:
In each of the above cases, only the minimum necessary information is shared. Strict confidentiality agreements are in place with all third-party partners.
Warning: iaya9 never shares your password, OTP, or full payment details with any third party. If anyone requests this information, it is likely a fraud attempt.
Iaya9's website and app use various types of cookies and tracking technologies. Cookies are small text files stored on your device that help enhance your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and account security | Until End of Session |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Usage statistics for service improvement | 6 Months |
| Marketing Cookies | Displaying Relevant Promotional Messages | 30 Days |
You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Iaya9 follows the highest industry standards to protect your privacy. Our security infrastructure operates on multiple layers:
That said, no technology is completely foolproof. In the event of a security incident, we will notify you promptly and take all necessary protective measures.
Under iaya9's Privacy Policy, you have several important rights that you can exercise at any time:
To exercise these rights support@iaya9.com— email us and we will respond within 30 days. Please note that certain data may not be deletable due to legal obligations.
Iaya9 strictly prohibits registration by anyone under 18. We do not knowingly collect personal data from minors.
If we discover that a minor's data has been collected, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please contact us right away.
For Parents: Use parental control software on devices accessible to children. iaya9 takes every precaution to protect minors.
Iaya9 may update this privacy policy from time to time. Revisions may be made due to changes in our services, new legal requirements, or security improvements.
We recommend visiting this page regularly. If you have any questions about changes, please contact our support team.
For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team:
When submitting a complaint, please include your registered email address or mobile number, a description of the issue, and any relevant details. This helps us resolve your concern more quickly.
Our privacy team is available seven days a week to assist you. Any privacy-related concern you raise will be taken seriously and addressed promptly.
Iaya9 is fully committed to protecting your personal data. Our goal is to ensure transparency, security, and complete control in your hands.
If you have any questions about data protection, our Privacy Team is always ready to help.
Questions our users ask most
Register with confidence by reading iaya9's Privacy Policy. Your data stays protected while you enjoy the best betting experience in Bangladesh.
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